Diaform

What is Diaform?

Diaform is an AI customer feedback platform that transforms static surveys into dynamic conversations. Unlike traditional forms, Diaform engages customers by asking intelligent follow-up questions, allowing them to respond via voice or text. This interactive approach not only enhances the quality of feedback but also provides valuable insights through summaries, sentiment analysis, and detailed analytics for every response.

With Diaform, businesses can enjoy a seamless feedback collection process that requires no login or scheduling. The platform is designed for ease of use, enabling users to start conversations instantly in their browser on any device. Key features of Diaform include:

Dynamic and adaptive questioning that mimics natural conversation.

Zero-friction launch with no signup required.

Real-time clarification of vague inputs and acceptance of voice replies.

Automatic summarization of conversations for efficient insights.

Diaform Features

Diaform is an AI customer feedback platform that transforms static surveys into dynamic conversations. It engages users by asking intelligent follow-up questions, allowing customers to respond via voice or text. This interaction not only captures detailed insights but also provides summaries, sentiment analysis, and analytics for every response, making it easier for businesses to act on the feedback received.

Key features and capabilities of Diaform include:

Dynamic and adaptive conversations that respond naturally to user inputs.

Probing for deeper insights by clarifying vague answers and uncovering root causes.

Zero-friction launch with no login requirements, allowing users to start instantly on any device.

Automatic summarization of conversations to save time on data processing.

Control over the feedback flow, enabling users to manage questions and pause conversations as needed.

Why Diaform?

Diaform transforms static forms into dynamic, AI-led conversations that probe for detail and summarize every interaction, providing actionable insights without the need for manual follow-up. This innovative approach allows businesses to scale customer research, churn surveys, and onboarding feedback effortlessly, as the AI agent operates on autopilot.

Some of the key benefits of using Diaform include:

AI-led conversations that replace traditional static forms.

Autonomous follow-ups that capture richer context from customer interactions.

Summaries, sentiment analysis, answer confidence, and notable quotes for every completed session.

Support for various applications, including churn surveys, onboarding feedback, and product discovery.

How to Use Diaform

Getting started with Diaform is simple and efficient. You can launch your first conversation in just a few minutes without any engineering work or complex setup steps. Once you have created a conversation, you can set it up with your questions and context quickly, allowing you to start collecting valuable customer insights right away.

To begin using Diaform, follow these steps:

Create a conversation and customize it with your questions.

Publish the conversation and copy its share link.

Distribute the link via email, in-app messages, or embed it on your website.

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